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Guidance for sponsors of consumer reports on health care quality

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• Home

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• Make the Case for Consumer Reporting

  • The Problems With Health Care Quality
  • Public Information as Part of a Multipronged Strategy
  • Arguments Against Consumer Reporting
  • Arguments in Support of Consumer Reporting

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• Plan Your Reporting Project

  • Get Started: What You Need To Know
    • Who Is Your Audience?
    • What Are Your Objectives?
    • What Is the Local Environment for Consumer Reporting?
    • Who Are Potential Partners?
    • What Will Be the Subject of Your Report Card?
    • What Quality Measures Will You Report?
  • Develop Strategies: What You Need To Do
    • What Role Will You Play as a Report Sponsor?
    • How Will You Pay for This Project?
    • How Will You Manage This Project?
    • How Will You Gain the Trust of Providers or Plans?
    • How Will You Ensure that the Report Meets Your Audience’s Needs?
    • How Will You Distribute and Promote the Report to Your Audience?
    • How Will You Assess Whether You Achieved Your Goals?

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• Create Your Report

  • Select Measures to Report
    • Six Domains of Health Care Quality
    • Types of Quality Measures
    • Understanding Data Sources
    • Selecting the Right Measures for Your Report
    • Measures of Quality for Different Health Care Settings
    • Quality Measurement Resources
  • Translate Data Into Information
    • Why Good Presentation Matters
    • Generating Scores that Show Differences in Performance
    • Describing Measures in User-Friendly Ways
    • Organizing Measures To Reduce Information Overload
    • Choosing a Point of Comparison
    • Displaying the Data
    • Taking Advantage of Web Functionalities
  • Explain & Motivate
    • Why Numbers and Graphs Aren’t Enough
    • Communicating Key Information Upfront
    • Providing Detail for Those Who Want It
    • Taking Advantage of the “Teachable Moment”
    • Supporting Consumers in Using the Information

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• Disseminate Your Report

  • Distribute Your Report
    • Media for a Quality Report
    • Placement and Distribution Channels
    • Timing
  • Promote Your Report
    • Why You Must Promote Your Report
    • Understanding and Using the Lessons of Social Marketing
    • Clarifying Your Objectives for Promotion
    • Acting Early to Ensure Effective Promotion
    • Timing Promotion for Maximum Impact
    • Using Multiple Promotion Strategies

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• Assess Your Reporting Project

  • Why You Should Evaluate Your Reporting Project
  • What You Can Evaluate
  • Elements of an Evaluation Plan
  • What’s Next? Applying What You Have Learned
  • Recommended Reading on Evaluation

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• About TalkingQuality

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• Resources

  • Tips on Writing a Quality Report
    • Why Good Writing Matters
    • Tip 1. Write Text That’s Easy for Your Audience To Understand
    • Tip 2. Be Concise and Well-Organized
    • Tip 3. Make It Easy to Skim
    • Tip 4. Use Devices that Engage Your Readers
    • Tip 5. Make the Report Culturally Appropriate
    • Tip 6. Be Cautious About Using Readability Formulas
    • Tip 7. Test the Report With Your Audience
    • Guidelines and Other Resources To Fine-tune Your Writing
  • Tips on Designing a Quality Report
    • First Decision: Web, Paper, or Both
    • General Tips for Making Your Report Appealing and Easy To Skim
    • Additional Tips for Designing Web Reports
    • Advice on Choosing and Working With Design Professionals
    • Testing Your Report By Getting Feedback From Users
    • Resources for Report Design
  • The Purpose and Process of Cognitive Testing
    • Why Is Cognitive Testing Useful?
    • How Is Cognitive Testing Conducted?
    • How Is Cognitive Testing Different From Usability Testing?
    • Recommended Reading on Cognitive Testing
  • Podcasts and Webinar
  • Key Quality Initiatives
  • Bibliography
  • Related Reports and Web Sites

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• Health Care Report Card Compendium

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• Contact Us

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• FAQ

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• Spotlight

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• Your Project Checklist

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• Linking Policy